FAQ
Frequently Asked Questions (FAQs)
Ordering and Payment
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What payment methods do you accept?
- We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
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How do I track my order?
- Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress.
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Can I cancel or change my order?
- Please contact us as soon as possible at hello@maisonelnath.com if you need to cancel or change your order. We'll do our best to accommodate your request, but changes may not be possible once the order has been processed.
Shipping and Delivery
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Where do you ship to?
- We offer worldwide shipping.
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How much does shipping cost?
- Shipping costs are calculated at checkout based on your location and chosen shipping method. We may offer free shipping on orders over a certain amount.
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How long will it take to receive my order?
- Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
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What if my package is lost or damaged during shipping?
- Please contact us immediately at hello@maisonelnath.com if your package is lost or damaged. We'll work with the shipping carrier to resolve the issue.
Returns and Exchanges
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What is your return policy?
- We offer a 30-day return policy on eligible items. Please refer to our Refund Policy for details.
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How do I initiate a return or exchange?
- Contact us at hello@maisonelnath.com to start the return or exchange process.
Product Information
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How do I know which size to order?
- Please refer to our Size Chart for general sizing guidelines. If you're unsure about your size, feel free to contact us for personalized assistance.
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What materials are your products made from?
- We use high-quality, sustainable materials whenever possible. Specific material information is available on each product page.
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How do I care for my Maison Elnath garments?
- Care instructions are included on the garment's label. We recommend following these instructions to ensure the longevity of your pieces.
Other
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How can I contact customer support?
- You can reach us by email at hello@maisonelnath.com or by phone at +971 54 532 8694. We're available to assist you.